Shipping policy
Shipping Policy
Thank you for supporting The Crew.
All orders are processed within 2–5 business days after payment is received. Processing times may vary during product launches, promotions, or high-volume periods.
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking updates to become active.
Domestic Shipping (United States)
Shipping times vary based on location and carrier, but most domestic orders arrive within 5–10 business days after shipment.
International Shipping
International shipping times vary by destination and may take 10–21 business days after shipment. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Shipping Delays
The Crew Brand LLC is not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our control.
Incorrect Address / Undeliverable Packages
Please ensure all shipping information is accurate at checkout. We are not responsible for packages returned due to incorrect or incomplete addresses.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of delivery at support@thecrewgear.com, and we will assist you in resolving the issue.
Business Name: The Crew Brand LLC
Contact Email: support@thecrewgear.com